Terms of Service

Helm is software that helps service businesses manage scheduling, quoting, invoicing, payments, customer communications, and related business operations, including optional AI-assisted features. We may add, change, or remove features over time.

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity that occurs under your account, including activity by your team members.

• Paid plans are billed in advance on a recurring monthly or annual basis and renew automatically until canceled.
• Free trials, where offered, convert to a paid plan only if you choose one; we do not charge a card you never provided.
• We may change pricing with reasonable advance notice, effective on your next billing cycle.
• Fees are exclusive of taxes, which you are responsible for. Payment processing is handled by Stripe, subject to Stripe's terms.
• Each plan includes monthly usage allowances (for example, AI actions, SMS, and email). When an allowance is reached, that feature pauses until your next cycle or until you upgrade.

You may cancel at any time from your billing settings. Cancellation takes effect at the end of your current billing period, and you retain access until then. Except where required by law, fees already paid are non-refundable and we do not provide prorated refunds for partial periods. You can export your data at any time, including after cancellation.

You retain ownership of the information you and your customers put into the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service. You are responsible for the lawfulness of your Customer Data and for obtaining any consents required to contact your customers.

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Send messages in violation of anti-spam, telemarketing, or consent laws (including the TCPA, CAN-SPAM, and carrier rules). You are solely responsible for having permission to text or email your contacts.
• Reverse engineer, resell, or attempt to gain unauthorized access to the Service.
• Upload malware, scrape the Service, or interfere with its operation or security.
• Misuse AI features to generate unlawful, deceptive, or infringing content.

The Service integrates third-party providers such as Stripe (payments), Twilio (SMS), Resend (email), Anthropic (AI), and Google (ads and maps). Your use of those features may be subject to the providers' own terms, and we are not responsible for third-party services.

AI-generated content, estimates, pricing suggestions, and analytics are provided for convenience and may be inaccurate or incomplete. They are not legal, tax, financial, accounting, insurance, or other professional advice. You are responsible for reviewing outputs before relying on or acting on them.

We and our licensors own all rights in the Service, including its software, design, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep all rights in your Customer Data.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any result or business outcome will be achieved.

To the maximum extent permitted by law, Helm will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us in the twelve (12) months before the event giving rise to the claim.

You agree to indemnify and hold harmless Helm from any claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your communications with your customers, or your violation of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others. On termination, your right to use the Service ends, though you may export your data for a reasonable period.

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-app). Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in Wyoming, unless otherwise required by applicable law.